PRIVACY POLICY
VantaClean (Vanta Cleaning Co., LLC)
Effective Date: November 19, 2025
This Privacy Policy explains how VantaClean (“Company,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit our website, use our online booking system, or interact with us by phone, email, or text. By using our website or services, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We collect personal information in the following ways:
1.1 Information You Provide Directly
When you book a service, contact us, or create an account, we may collect:
* Name
* Email address
* Phone number
* Home address
* Payment information (processed securely by third-party providers)
* Service preferences and notes
* Account login information (if applicable)
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
* IP address
* Browser type
* Device type
* Referring URLs
* Pages viewed
* Time spent on the website
* Cookies and tracking data
1.3 Information from Third Parties
We may receive information from:
* Payment processors
* BookingKoala (our scheduling platform)
* Google (Analytics, Ads, Business Profile)
* Social media platforms if you interact with our page or ads
2. HOW WE USE YOUR INFORMATION
We use your information to:
* Provide cleaning services
* Process bookings and payments
* Communicate confirmations, reminders, and updates
* Improve our website and customer experience
* Respond to customer service inquiries
* Send marketing emails or promotions (only if you opt in)
* Prevent fraud and protect our business
* Comply with legal obligations
3. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your information with:
* BookingKoala (appointment scheduling and customer portal)
* Payment processors (Stripe, Square, etc.)
* Service providers who assist with website operations
* Marketing tools such as email platforms (opt-in only)
* Legal authorities when required by law
* Contractors and cleaning professionals who need your address and instructions to perform the service
All third-party partners are required to protect your information and use it only for service-related purposes.
4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, pixels, and tracking technologies for:
* Analytics (Google Analytics)
* Advertising (Google Ads, Meta Pixel)
* Website performance and security
* Remembering your preferences
You may disable cookies in your browser settings. Doing so may affect website functionality.
5. DATA SECURITY
We take reasonable measures to protect your personal information, including:
* Encrypted data transmission
* Secure payment processing
* Limited employee access
* Regular system monitoring
No method of storage or transmission online is 100% secure, and we cannot guarantee absolute security.
6. PAYMENT INFORMATION
We do not store full credit card numbers on our servers. All sensitive payment information is handled by PCI-compliant third-party processors.
7. CHILDREN’S PRIVACY
Our website and services are not intended for individuals under 18. We do not knowingly collect personal information from minors.
8. DATA RETENTION
We retain customer information as long as necessary to:
* Provide services
* Maintain customer accounts
* Comply with legal obligations
* Resolve disputes
You may request deletion of your data unless we are required by law to retain it.
9. YOUR RIGHTS
Depending on your location and applicable laws, you may have the right to:
* Access the information we have about you
* Request corrections
* Request deletion
* Opt out of marketing communications
* Disable cookies
* Withdraw consent
To make a request, email us at: [Insert Email]
10. COMMUNICATIONS AND RECORDINGS
Calls, emails, texts, and chat messages may be recorded or stored for quality and training purposes.
11. LINKS TO OTHER WEBSITES
Our website may contain links to external websites. We are not responsible for their privacy practices.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time. The latest version will always be posted on our website with the effective date.
13. CONTACT INFORMATION
If you have questions about this Privacy Policy, contact us at:
VantaClean (Vanta Cleaning Co., LLC)
Email:support@vantacleaning.com
Phone:
Website:VantaCleaning.com