Help Center / FAQ
Clear answers to the questions our customers ask most. If you still need help, our team is here for you.
Popular Questions
What’s included in a standard clean?
Do I need to be home?
Are your cleaners background-checked?
What if something goes wrong?
What areas do you serve?
Cleaning Services
What’s included in a Standard Clean?
Our Standard Clean is designed for homes that are maintained regularly.
It includes:
Living Areas & Bedrooms
Vacuum/sweep/mop floors
Remove cobwebs
Dust all surfaces
Dust ceiling fans & light fixtures
Dust blinds & vents
Wipe window sills
Wipe door frames
Clean knobs & switches
Make beds (upon request)
Bathrooms
Clean & disinfect sinks, counters, toilets, showers, tubs
Clean mirrors
Dust light fixtures & vents
Wipe cabinet exteriors
Empty trash
Clean knobs & switches
Sweep & mop floors
Kitchen
Clean counters, sinks, stovetop
Wipe exterior of appliances
Clean microwave inside & out
Dust light fixtures & vents
Wipe cabinet exteriors
Empty trash
Sweep & mop floors
If the home hasn’t been professionally cleaned in the last 30 days, please book a Deep Clean.
What’s included in a Deep Clean?
Our Deep Clean includes everything in the Standard Clean plus:
Baseboards detailed by hand
More detailed scrubbing of bathrooms & kitchen
Extra time spent on buildup, corners, & high-touch areas
Interior window sills deep cleaning
Door facings & door frames
More detailed dusting
Recommended for first-time clients or homes needing extra attention.
What’s included in a Move-In / Move-Out Clean?
This is our most detailed cleaning, ideal for empty homes.
Includes all deep cleaning items plus:
Inside cabinets
Inside drawers
Inside closets
Inside appliances (fridge, oven, microwave)
Interior window sills & frames
Wipe all reachable walls (spot cleaning)
Baseboards detailed
Vents dusted
Doors & trim cleaned
Home must be empty and have running water & electricity.
Do you offer Airbnb / Short-Term Rental turnovers?
Yes — we offer a complete STR turnover service including:
Hotel-style reset
Laundry service (if machines are in-home)
Restocking (if supplies provided)
Change of linens
Photo-ready staging
Host damage reporting
We can also create a custom checklist tailored to your property.
BOOKING & SCHEDULING
How do I book a cleaning?
You can book online 24/7.
Our online booking shows instant pricing, lets you choose your service, customize extras, and pay securely.
Do I need to be home?
No — most customers are not home during service.
You can:
Leave a code
Leave a key
Leave the door unlocked
Or be home, whatever you prefer
We only ask that pets are secured for their safety and ours.
How many cleaners will you send?
It depends on:
Home size
Service type
Schedule availability
Most homes get 1–2 cleaners, and larger homes may receive more.
Which service should I choose if my home hasn’t been professionally cleaned recently?
If your home hasn’t had professional cleaning in the last 30 days, choose:
Deep Clean
or
Standard Clean + First-Time Clean Add-On
This gives our team enough time to deliver the proper results.
TRUST & SAFETY
Are your cleaners background-checked?
Yes. All cleaners go through:
Criminal background checks
Identity verification
Professional reference screening
Trial training shifts
We take trust and safety extremely seriously.
Is my payment information secure?
Yes — all payment processing is handled by Stripe, one of the most secure payment processors in the world.
256-bit SSL encryption
Fully secure checkout
We never store your card number
Security is our top priority.
What if something goes wrong during my cleaning?
If we miss a spot:
We offer a 24-hour satisfaction guarantee and will return to fix it.
If accidental damage occurs:
Notify us within 24 hours and we will make it right.
Your peace of mind means everything to us.
EQUIPMENT & SUPPLIES
Do you bring all supplies and equipment?
Yes — we bring:
All cleaning supplies
Professional equipment
Vacuums, mops, dusters, etc.
If you prefer us to use your products, just let us know.
Do you clean inside ovens, fridges, cabinets?
Yes, but they must be selected as add-on services during booking.
These require additional time.
Do you offer laundry services?
We offer laundry only for Airbnb turnovers where machines are in the unit.
Do you offer home organization?
Not at this time.
POLICIES & BILLING
Do you offer refunds?
We do not offer monetary refunds.
However, we offer a free 24-hour re-clean of any areas missed.
What is your cancellation policy?
24+ hours notice: Free
Under 24 hours: $79 cancellation fee
This protects the time we reserve for cleaners.
Do you require contracts?
No — all services are pay-as-you-go with no commitments.
SERVICE AREAS
What areas do you serve?
We proudly serve:
Waxhaw
Weddington
Indian Land
Fort Mill
Lancaster
Surrounding communities
Why Choose VantaClean?
Local, trusted professionals
Background-checked cleaners
24-hour satisfaction guarantee
Easy, secure online booking
Transparent pricing
Premium quality in every clean
Before booking, please review our:
Refund, Cancellation & Reschedule Policy
